Refund policy

Return & Refund Policy

At Crust & Culture Bakeshop, each order is prepared with care, and many of our products are freshly made to order. Because our baked goods are perishable food items, we are unable to accept returns or exchanges on food products.

Cancellations and order changes
If you need to cancel or modify an order, please contact us as soon as possible. Cancellations or changes can generally be accommodated up to 48 hours before your scheduled pickup or local delivery date. After that time, ingredients may have been purchased and preparation may have begun, so cancellations, changes, or refunds cannot be guaranteed.

Problems with your order
We want you to be happy with your order. If an item is incorrect, damaged, or there is another issue with your order, please contact us within 24 hours of receiving it and include your order number, a description of the issue, and photos when applicable.

We will review the situation and, when appropriate, offer a replacement, store credit, or refund. Refunds and replacements are handled on a case-by-case basis.

Pickup orders
Orders should be collected during the pickup date and time selected at checkout. If you are unable to make your scheduled pickup time, please contact us as soon as possible.

Because our products are freshly prepared and perishable, orders that are not picked up cannot be guaranteed for a later date, and missed pickups are generally not eligible for a refund.

Local delivery
Customers are responsible for providing a complete and accurate delivery address and for ensuring that the order can be received during the selected delivery window. We cannot provide refunds for orders that cannot be delivered due to an incorrect address or because no one is available to receive the order when necessary.

If an order is damaged during delivery or you receive the wrong item, please contact us within 24 hours.

Refunds
If a refund is approved, it will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Contact us
Questions or concerns about an order can be sent to us through the contact information provided on our website.